Try This: Hold down on the control key on your keyboard to overwrite the popups. Sometimes these things are controlled by an Antivirus, Firewall, or browser-based program. If you can't figure out which one is controlling it, before clicking on the hyperlink (those blue, underlined words), hold down on the key marked "Ctrl" and then click on the hyperlink at the same time.

Try This: Get the password from your Proctor or person listed as your contact. If you're not sure who that is, contact Virtual Greenbush here to get their information. Exams and quizzes are usually password protected so that the school can regulate how and when the student takes them. This gives the school some responsibility on behalf of the student since they are the ones granting the credit. The passwords are never the same as the student's individual password, so any attempts to gain access in that manner will return in error.

Try This: The solution is to try opening it up in a different program. Microsoft products like MS Word will open it just fine, and will be able to produce the images. Windows users also have a default Wordpad that is found under the START menu/Accessories directory. This too will open up RTF. If you are a MAC user, try using Works or Word to open these. If you continue to have problems, contact VGB and we'll attempt to help you.

Try This: Odds are you have a popup blocker or ad blocker turned on. These are more commonly found with the Yahoo or Google Menu bars that are sometimes downloaded with software or with messengers. In addition, many web-based programs like POPUP SWATTER, etc afix themselves to your browser. These need to be turned off and there is usually a means to do this from the menu bars. In addition, if you have Norton Internet Security, you may make sure that the Pop-up Blocker is turned off there and if you're running Norton Antivirus, you may need to turn off Script Blocking. In addition, WINDOWS XP Service Pack 2, equips Internet Explorer with a Popup Blocker under the Tools menu in the top Menu Bar. Might want to also check that as well. Please keep in mind, adding more Popup Blockers won't keep your computer safe from popups, you may want to get a spyware removal tool like Ad-Aware to help eliminate these pesky ads which may truly be Spyware.

Try This: Odds are you have a popup blocker or ad blocker turned on. These are more commonly found with the Yahoo or Google Menu bars that are sometimes downloaded with software or with messengers. In addition, many web-based programs like POPUP SWATTER, etc afix themselves to your browser. These need to be turned off and there is usually a means to do this from the menu bars. In addition, if you have Norton Internet Security, you may make sure that the Pop-up Blocker is turned off there and if you're running Norton Antivirus, you may need to turn off Script Blocking. In addition, WINDOWS XP Service Pack 2, equips Internet Explorer with a Popup Blocker under the Tools menu in the top Menu Bar. Might want to also check that as well. Please keep in mind, adding more Popup Blockers won't keep your computer safe from popups, you may want to get a spyware removal tool like Ad-Aware to help eliminate these pesky ads which may truly be Spyware.

NOTE: If you have one popup blocker on, that should be enough, so if you turn them all off and then only turn one of them back on after you're finished with your course, you should still be able to eliminate the ads from popping up. If that doesn't work, you can contact Tech Support at 800-231-3056.

Try This: Make sure that you have the programs actually installed. For the class.com courses, Quicktime is the component most used, and for other providers, it may be necessary to download the Real Player. Normally if you don't have these items you will see a box with a series of colored shapes within it. If you are using a windows machine you can check to see if you have the components necessary for the courses by CLICKING HERE.

Try This: This is a known issue with some recent versions of Internet Explorer. You might try using the Mozilla / Firefox browser for your Blackboard course. It can be downloaded free of charge by CLICKING HERE. If you are clicking on the add new thread, or reply button to a post and there isn't a box to type in. It could be a problem with your browser and the version of Bb you are running. You could try turning OFF the visual text box editor. (After logging into Bb, click Edit Personal Settings under the Tools panel, then Set Visual Text Box Editor Options, then Unavailable, and Submit.)

Try This: This message will appear if the cookies setting on your computer is not set properly to access the content server. A tutorial on how to correctly your internet options for both Windows and Mac can be found by CLICKING HERE.

If you have your settings adjusted and are still receiving this message, please contact the Virtualgreenbush staff and a school login / password can be given to you.